How it works

A Standard Process Built Around You

From first conversation to final wipe-down, we follow a clear, repeatable process that keeps you informed and delivers the closet you imagined.

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Process at a glance

Quick snapshot of how we work

Skim the highlights below or jump to the full details.

Discovery

Virtual consult, then pick a site visit, showroom visit, or on-site design to set direction.

Design & Build

Custom layouts, confirmed measurements, local production, and scheduled install dates.

Install & Finish

Protect your home, install with precision, walk the space together, and leave it spotless.

Our Team

Meet

Drew

Owner/Design and Sales Manager

Meet

Todd

Owner/Production Manager

Meet

Josh

Lead Installer

01 — Discovery & Planning

Every project begins with thoughtful discovery.

We learn how you live, the friction you want to remove, and the style you want to see. This is our chance to understand your space and set a design direction tailored to your routines.

Initial Consultation (Virtual, Free)

We start with a complimentary virtual/phone meeting where we:

Learn how you intend to use the space
Identify pain points with your current storage
Discuss goals, style preferences, and desired functionality
Review inspiration photos or mood boards
Outline anticipated timelines
Provide early guidance on layout direction and investment ranges

This session gives you clarity on what’s possible and gives us the foundation to design a space that supports your lifestyle.

During Discovery, we capture:

The full picture of how the space needs to perform
Your routines, habits, and home environment
Details that will inform layout, materials, and accessories

Schedule Discovery

Next Step Options

Choose your path

Option A — Site Visit

Drew will visit your home to:

Take preliminary measurements
Assess wall conditions, flooring, trim, and ceiling height
Identify structural details that may affect design
Understand traffic flow and adjacent spaces
Discuss organization needs in more detail

Ideal for moving quickly into hard measurements and layout verification. Expect roughly 30 minutes plus 5–10 minutes per closet.

Choose your path

Option B — Visit Our Showroom

Clients who prefer a tactile experience can visit our Ann Arbor showroom to:

Explore finish options and materials
See hardware, drawers, lighting, and accessories in person
Touch and feel the quality of TrueForm closets
Refine design vision with hands-on samples
Enjoy a 5% discount on accessories or upgrades

Please come prepared with measurements to the nearest ½ foot—your phone is accurate enough for this step.

Choose your path

Option C — Paid Site Visit

We cover everything in Option A, plus Drew designs each closet on site with real-time changes and layouts.

Includes on-site design with immediate adjustments
Helps minimize lead times and skip straight to production
Free lighting or material upgrades in this option

There is a $200 design fee that is returned once the job is booked. Expect 1–2 hours; you do not need to be present for all of it.

02 — Design, Engineering & Manufacturing

From ideas to precise plans and production.

Once Discovery is complete, we transition into detailed design and production to ensure accuracy, quality, and consistency.

Design Development

Using your initial measurements or showroom selections, Drew will:

Create custom layouts tailored to your goals
Develop detailed elevations and 3D renderings
Review accessory options (drawers, hampers, lighting, shoe storage, etc.)
Provide alternative layouts if needed
Ensure aesthetics align with functionality and workflow

Measurement Confirmation

After you approve your design and place a deposit, we:

Visit the home (if we haven’t already)
Take final precision measurements
Confirm wall conditions, obstructions, electrical elements, and floor level
Make onsite adjustments or design tweaks as needed
Issue a final revised plan for your approval

Material Ordering & Production

Once measurements are confirmed and approved:

Materials are ordered from our suppliers
Your project enters our production schedule
Components are cut, banded, drilled, and prepared with exact specifications
Quality checks are performed at each stage
Hardware, accessories, and lighting are assembled and packaged

Scheduling Your Installation

With production underway, we coordinate:

An installation date that fits your schedule
Expected lead times
Pre-installation instructions (if needed)

03 — Installation, Care & Completion

This is where your vision becomes reality.

We protect your home, install with precision, and stay with you through the final walkthrough and closeout.

Arrival & Job Walkthrough

On installation day, our team arrives ready to work.

Drew meets with Todd (our installation lead)
Together, they confirm knob/handle placement, staging areas, closet flow, and special requests
We review the layout with you and capture any last-minute considerations

Protecting Your Home

We take great care to respect your space:

Installers wear dedicated “install shoes” or use protective drop cloths
Moving blankets are laid down to safeguard flooring
Tools are staged on padded surfaces
Dust and debris are managed throughout the day

Installation Execution

Our team:

Builds out storage systems methodically
Ensures perfect leveling and alignment
Installs rods, drawers, accessories, and lighting with precision
Makes final adjustments for smooth functionality
Todd oversees every detail to meet TrueForm standards

Final Walkthrough

Once installation is complete:

Todd or Drew walks the space with you
We review drawers, shelving, lighting, doors, and accessories
Adjust anything needed on the spot
Answer questions about care and usage

Final Payment & Project Closeout

Final payment is collected only after you’ve approved the completed project. We then:

Clean the entire work area
Wipe all surfaces with a non-toxic cleaner
Remove tools, packaging, and debris
Leave your home spotless and ready to enjoy

Ready to get started?

We’ll respond quickly with next steps and scheduling options.

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